What should be done when the email account is locked and made inaccessible? Truly speaking, it can be unlocked using the troubleshooting link for unlocking the account. The link provides various options to recover or reset the password
. A user needs to answer the certain questions or fill up the required data asked by the automated system to ascertain the rightful users. The last used passwords, email accounts to which the messages are sent recently, account opening date, date of last access, security questions, and such data need to be filled. Once the webmail automated system gets convinced about the rightful user, it provides the space to reset the account and login to it.